Client Care
Have a question about your order or need advice on which tool to choose? We are here to help you restore your flow. Fill out the form below and we will get back to you within 24 hours.
Instant Answers
When will my order arrive?
To ensure the highest quality control, we ship your items directly from our global manufacturing partners.
- Processing Time: 1–3 business days for quality checks.
- Estimated Delivery: [7–15] business days depending on your location.
You will receive a tracking number via email as soon as your package leaves the warehouse.
Why did I only receive part of my order?
We source our collection from specialized workshops around the globe. If you ordered multiple items, they may be shipped separately to get them to you as fast as possible.
Don't worry—you will receive unique tracking numbers for each package. The rest of your order is on its way.
What is your return policy?
We stand by the quality of our curation. If your item arrives damaged or does not match the description, we offer a 14-day money-back guarantee.
Note: Please do not send items back to the address on the package.
To initiate a return, simply contact our concierge team using the form below, and we will guide you through the process.
Can I cancel or change my order?
We process orders quickly to ensure the fastest possible delivery. You have 1 hour after placing your order to request a change or cancellation.
After this window, the order is likely already in processing with our logistics partners and cannot be modified.